Terms and Conditions
I) Delivery Information
II) Return Policy
III) Other Terms & Conditions
I) Delivery Information
Please note that free delivery offer is limited to UK mainland areas only and it will be through Royal Mail 2nd class service. If you prefer a signed for and faster delivery, please opt for paid delivery.
We strive to deliver the goods to our customers on time irrespective of where the delivery is to be made. We only deliver the goods to card holder’s billing address due to rules laid down by the credit card companies. Goods can be delivered to another address provided the 3D Secure check is complete on the card when the order is placed.
Extra care is taken at our end to make sure there are no discrepancies in the items we dispatch to you and all the items are properly packaged so as to avoid any damage in transit. In case of any other queries, please contact us on 020 35614866.
We will aim to dispatch all orders on the same day or definitely the next working day until and unless there is some discrepancy with your order, in which case we will try to contact you first before dispatching your order.
A signature is required on receipt. In case you are not present to accept your delivery, you will be left a calling card advising you on how you can pick up your order. Please note that Stormtech and Helly Hansen brand products will be delivered in 6-8 working days (UK) and 8-10 working days (international).
If a customer refuses to accept the parcel or fails to collect it from the post office / parcel force office / DPD office (whichever is applicable) or the parcel is returned back to us due to any other reason then the customer will be liable for paying £10.00 return fee plus any charges by external agency. If a customer refuses to pay, then we will deduct the amount from the customer's order before refund. Please note that international orders are non-returnable and non-refundable at any circumstances.
In case if we are not able to extend our service after placing an order, our liability is limited to return the full amount without any interest at the earliest to the same card/method which the customer used to pay.
United Kingdom Delivery (2 – 5 Working days)
Postage and Packaging charge for all Mainland UK deliveries is a standard £5.99 if the purchase is for less than £20. The charge is irrespective of the number of items ordered. We send the goods through Royal Mail / Parcel Force.
European Delivery (4-7 Working days)
Postage and Packing for all European deliveries varies from £9.99 till £19.99. In certain cases the amount varies according to the weight and dimensions of the parcel. The exact amount of the delivery charge can only be gauged once the items are packed and you will be notified of the same with an email if it is more than £9.99.
Rest of the world Delivery (5-10 Working days)
For countries outside Europe, the standard delivery charge is £24.99. However, the delivery charge may vary according to the weight and dimensions of the parcel. The exact amount of the delivery charge can only be gauged once the items are packed and you will be notified of the same with an email. Generally it takes around 5-6 working days for the items to be delivered. If you are not available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up.
Any customs or import duties may be charged once the parcel reaches its destination country. These charges must be paid by the recipient. We have no control over these charges and do not provide any assistance in the process. Also, customs policies differ from country to country so you may want to contact your local customs office for further information before placing an order with tshirtshowroom.co.uk.
II) Return Policy
Please note that since Stormtech and H & H products are routed directly from the respective companies, they are at any circumstances non returnable and non refundable.
Please quote your order number available on your invoice, to assist us in identification on return to tshirtshowroom.co.uk. Also send us a copy of invoice or please write your name, address and other contact details along with tshirtshowroom.co.uk Order/ Invoice number. Also please mention in bold if you want Refund / Exchange. The management holds no responsibility for any parcel received without any identification.
Please ensure that the clothes you send are tried with utmost care that they do not in any way get stained or soiled. We reserve the right to return the items where it is apparent that this has not been done.
If an item is unsuitable, you can return it for an exchange/refund. Please return goods within 7 days of receipt, with original package, unworn and in good condition; we must receive any returned items within this time. Any items that arrive without tags will not be accepted. We are unable to offer a Free Return Service, however we would be happy to exchange the goods for something else of your choice or a different size but postage of £5.99 (for UK parcels) will be charged. We do not undertake any guarantee of availability of all sizes and colours on exchanges. Please note that international orders are non-returnable and non-refundable at any circumstances.
Value of the goods is refunded within 30 days. All returns needs to be sent to: TShirt showroom Ltd., 13 Mosulway. Bromley, BR2 8JJ.
Our normal return period is 10 days from invoice date / 7 days from delivery. We will take action on your parcel as soon as we receive the goods., and will then endeavour to process your request for either a refund or replacements as quickly as possible. In some cases this may take upto 21 days, so we would grateful if you could bear with us. If you have requested a refund, or replacements of a lower value than the returned goods, any refund due will be credited back to the card used to pay for the original order. We will send you a refund receipt as soon as the refund has been processed. If you have requested replacement of a higher value, any difference due will be charged and our team will call you to collect your card details. Delivery charges will not be refunded in the case of return.
III) Other Terms & Conditions
Reliance on Information Posted & Disclaimer:
The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such. We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law. We exclude all liability for loss or damages direct or indirect arising from use of this site.
You must pay for the Products at the time you place your order. tshirtshowroom.co.uk reserves the right, by giving you notice at the time you place your order, to increase the price of the Products to reflect any increase in the cost to tshirtshowroom.co.uk which is due to any factor beyond its control.
Accessing our site:
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
These Terms govern the sale by tshirtshowroom.co.uk to you of Products for which you place an order that is accepted by tshirtshowroom.co.uk. Note that tshirtshowroom.co.uk's catalogue and websites are intended for both business and personal users. No other terms and conditions shall apply. Your acceptance of the Products shall be deemed to constitute acceptance of these Terms.
All orders placed by you are subject to acceptance by tshirtshowroom.co.uk. tshirtshowroom.co.uk reserves the right to revise prices, limit quantities, correct errors in its catalogue and refuse orders at its discretion including, without limitation, orders from distributors, dealers and warehouse stores. Except as may otherwise be permitted by applicable law, you may not cancel an order which tshirtshowroom.co.uk has accepted without the agreement in writing of tshirtshowroom.co.uk, which requirement may be waived by tshirtshowroom.co.uk from time to time in its sole discretion.
Intellectual property rights:
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our site changes regularly:
We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
Nothing in these Terms shall exclude or limit tshirtshowroom.co.uk's liability for fraud or for death or personal injury caused by its negligence or any other liability to the extent that the same may not be excluded or limited as a matter of law. Without prejudice to the previous sentence, tshirtshowroom.co.uk shall not be liable for any loss of income or profits or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by the negligence of tshirtshowroom.co.uk, its breach or non-performance or any of its obligations under these Terms or otherwise. These Terms set out the full extent of tshirtshowroom.co.uk's obligations and liabilities in respect of the sale of the Products. In particular there are no conditions, warranties or other terms, expressed or implied, as to satisfactory quality, fitness for a particular purpose or of any other kind whatsoever, that are binding on tshirtshowroom.co.uk's website except as specifically stated in these Terms. Any condition, warranty or other term concerning the sale of the Products, which might otherwise be implied into or incorporated within these Terms, whether by statute, common law or otherwise, is excluded to the fullest extent permitted by law. If you are a consumer the exclusion of terms implied by law will not apply to you.
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude: All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity. Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for: loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
Information about you and your visits to our site:
Viruses, hacking and other offences:
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
Links from our site:
Jurisdiction and applicable law:
The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site.
The personal information you provide to tshirtshowroom.co.uk consists of your name, your postal and e-mail addresses, other contact details as well as order, delivery and billing information; it will be maintained as part of our customer records for the purposes of credit checking, direct marketing, orders delivery and product purchase history.
tshirtshowroom.co.uk shall not be liable to you for any loss or damage which you might suffer arising from tshirtshowroom.co.uk delay in fulfilling or failure to fulfill any of its obligations under these Terms to the extent that such delay or failure is caused by any circumstance beyond tshirtshowroom.co.uk's reasonable control. If due to such circumstances or events tshirtshowroom.co.uk has insufficient stocks to meet all its orders, tshirtshowroom.co.uk may apportion available stocks between its customers at its sole discretion. These Terms and any terms appearing on any order form to which these Terms apply constitute the entire agreement between you and tshirtshowroom.co.uk relating to the Products. The failure of tshirtshowroom.co.uk or you to enforce any of these Terms does not constitute a waiver of that term and shall in no way affect the right later to enforce the term. The invalidity or unenforceability of any clause of these Terms shall not adversely affect the validity or enforceability of the remaining provisions. No amendment, variation or addition to these Terms shall be binding unless agreed to in writing by an authorised representative of tshirtshowroom.co.uk. tshirtshowroom.co.uk may transfer any contract with you concluded on these Terms or any of its rights or obligations under any such contract. These Terms will be construed in accordance with the laws of England and any disputes shall be settled by the English courts.
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